Welcome to My Northeast Store. By using our website and services, you agree to the following Terms and Conditions. Please read them carefully before making a purchase or using our platform.

1. General Information

1.1 Website Operator
The website and services are operated by My Northeast Store, based in Mumbai, India. By accessing or using this website, you acknowledge that you have read, understood, and agree to comply with these Terms and Conditions.

1.2 Eligibility
You must be at least 15 years old to use this website and place orders. By using this website, you represent and warrant that you are 15 or older.

2. Products and Availability

2.1 Product Listings
My Northeast Store offers a variety of products for sale, including groceries and food items sourced from Northeast India. While we strive to provide accurate and up-to-date information, availability of products is subject to change based on stock levels and vendor supply.

2.2 Product Descriptions
We make every effort to ensure that product descriptions, images, and prices on the website are accurate. However, Northeast Stores does not guarantee that the descriptions are error-free or complete. Minor discrepancies may occur, and we reserve the right to correct any errors without prior notice.

2.3 Substitution Policy
In case a product you’ve ordered is unavailable, we may offer a substitute of similar quality and value, or cancel the item and refund you the amount. You will be notified before any substitutions are made.

3. Orders and Payments

3.1 Order Process
When you place an order, you will receive an order confirmation email. This email does not constitute acceptance of your order, but merely confirms that we have received it. Acceptance of the order occurs when the products are dispatched for delivery.

3.2 Payment Methods
We accept a variety of payment methods including:

• Debit/Credit Cards

• UPI (Unified Payments Interface)

• Digital Wallets

3.3 Pricing and Fees
All prices on the website are listed in INR (Indian Rupees). Prices are subject to change without notice. Delivery charges has to be covered by customer directly to delivery partner during the delivery of products.

3.4 Order Cancellation and Modifications
Once an order is confirmed, it cannot be modified. If you wish to cancel an order, you must contact customer support as soon as possible, and cancellation will be subject to approval.

4. Delivery and Shipping

4.1 Delivery Area
Currently, we deliver only within Mumbai circle. We reserve the right to limit our delivery area at any time.

4.2 Delivery Timeframe
Orders will be delivered within a few minutes to a few hours, depending on the delivery location. We will do our best to deliver your order as quickly as possible, but delivery times may vary due to traffic, weather, or other unforeseen circumstances.

4.3 Delivery Charges
Delivery charges may apply depending on your location, order size, and any special promotional offers. Delivery charges has to be paid by the customer directly to delivery partner during the delivery of products. Re 1 on checkout is not the actual delivery charges. It is set to determine zone location.

4.4 Incorrect Delivery Information
It is your responsibility to ensure that the delivery address and contact information provided is accurate. If an order cannot be delivered due to incorrect information, additional charges may apply to reattempt delivery.

5. Returns and Refunds

5.1 Return Policy
Due to the nature of our products (food and groceries), we do not accept returns unless the items are damaged or defective. If you receive a damaged or incorrect item, please contact us within 24 hours of delivery to request a refund or replacement.

5.2 Refund Process
Refunds will be processed to the original payment method. Depending on your bank or payment provider, it may take up to 7 business days for the refund to appear in your account.

6. User Accounts

6.1 Account Creation
To place an order, you may need to create an account with My Northeast Store. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

6.2 Account Security
You agree to notify us immediately if you suspect any unauthorized use of your account. We are not responsible for any losses caused by unauthorized access.

7. Intellectual Property

7.1 Content Ownership
All content on this website, including logos, images, text, product descriptions, and any other material, is owned by My Northeast Store or our suppliers. Unauthorized use or reproduction of any content without prior consent is prohibited.

8. Limitation of Liability

8.1 Limitation of Responsibility
To the maximum extent permitted by law, My Northeast Store shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use or inability to use our products or services.

8.2 Product Liability
While we take every care in selecting our products, My Northeast Store does not accept liability for any allergic reactions, health risks, or issues that may arise from the consumption of our products. Please review the ingredients and product labels carefully before consumption.

9. Privacy and Data Protection

9.1 Privacy Policy
We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and store your personal information. By using our website, you consent to our privacy practices as outlined in the Privacy Policy.

10. Governing Law and Dispute Resolution

10.1 Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of India.

10.2 Dispute Resolution
Any disputes arising out of or related to these Terms and Conditions shall be resolved through binding arbitration, in accordance with the laws of India.

11. Changes to Terms and Conditions

My Northeast Store reserves the right to update, modify, or change these Terms and Conditions at any time. Any changes will be posted on this page, and your continued use of the website following any changes signifies your acceptance of the new Terms and Conditions.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions, please don’t hesitate to contact us:

• Email: support@mynortheaststore.com

• Phone: +91-9089380336

• Address: Mumbai, Maharashtra, India.